Returns and Exchanges Due to Customer Convenience
We do not accept returns or exchanges due to customer convenience, such as incorrect orders, differences in image, or no longer needing the item, provided there are no defects, damages, or incorrect shipments. Please thoroughly check the product description, size, color, and quantity before placing your order.
Defective, Damaged, or Incorrect Items
If the product you received is defective, damaged upon arrival, or differs from your order, please notify us of your order number and the condition of the item at the email address below, ideally within 7 days of delivery. If possible, please also attach photos clearly showing the condition of the item.
Upon verifying the details, we will arrange for an exchange or refund. If a return is necessary, we will provide instructions on how to send the item back, so please contact us first. Please refrain from using any damaged items.
Contact:shop@kimotogw.co.jp
Shipping Costs for Returns and Exchanges
We will cover the shipping costs required for returns or exchanges resulting from defective items, damages upon arrival, or incorrect shipments made by our company.